Remove and Re-Pair the keyboard to your Surface or Windows 10 PC. However, when I try to pair it with my mid 2011 iMac (also running High Sierra) it just won't pair. On your PC, select the Start button, then select Settings > Devices > Bluetooth & other devices. After you made sure the uhid module is loaded, you can pair the Surface Ergonomic with bluetoothctl: # bluetoothctl. The pairing button is on the bottom of the keyboard next to the battery cover. Connectivity between your Bluetooth keyboard and your computer depends on your Bluetooth transceiver. It paired with my mid 2011 MacBook Air running High Sierra straight away. Make sure your PC is compatible with Bluetooth 4.0 (LE). Source: Microsoft Lastly, the Microsoft Modern Mobile Mouse is now available in Sandstone, … Troubleshoot problems with Surface Keyboard, Surface Ergonomic Keyboard, and Microsoft Modern Keyboard with Fingerprint ID Before you begin, get the latest updates In many cases, downloading and installing the latest updates for Windows and your Surface will fix the issue. I recently bought a Microsoft Surface Ergonomic keyboard. Press the pairing button on your mouse or keyboard for 5-7 seconds, then let the button go. I can see the keyboard in the bluetooth options, however it doesn't recognise it as a keyboard and asks me to type in a code. The Microsoft Bluetooth Ergonomic Mouse costs $50. Connecting the Surface Ergonomic with bluetoothctl. The keyboard is not connected so I can't type in the code. Make sure Bluetooth is on, then select Add Bluetooth or other device > Bluetooth. See if the mouse or keyboard has power. For Microsoft Modern Keyboard with Fingerprint ID , follow the steps at Set up Microsoft Modern Keyboard with Fingerprint ID. The Surface Ergonomic has a much better build quality, typing quality, and compatibility with different operating systems. If your keyboard did not include a Microsoft Bluetooth transceiver, you must pair the device by using your computer’s built-in (non-Microsoft transceiver) and the computer’s Bluetooth software configuration program. Microsoft Bluetooth® Mouse features precise scrolling and navigation. This starts the interactive bluetooth configuration prompt. For information on how to pair and remove the keyboard, go here. For the meantime, you may try the steps might help fix the issue: On your Surface Keyboard or Surface Ergonomic Keyboard, press and hold the pairing button on your keyboard for 5-7 seconds, then let the button go. If you already tried to pair the device make sure you remove it first (remove 00:00:00:00:00:00). To see how, go to Install Surface and Windows updates. This makes the keyboard discoverable. You will need to setup Windows Hello again after the keyboard is re-paired to your Surface or Windows 10 PC. The Surface Ergonomic's Bluetooth connection also makes it more versatile, but it doesn't have backlighting, which the Tru-Form 150 has. The Microsoft Surface Ergonomic Keyboard is much better than the Adesso Tru-Form 150. Currently running OS Mojave 10.14. Enjoy the solid feel of our sleek, modern keyboard and compact mouse as you work in Windows and Microsoft 365. * The Microsoft Bluetooth® Keyboard features time-saving shortcut keys and pairs with your laptop via Bluetooth. I recently purchased the ergonomic surface keyboard however I can't get it to pair with my mac laptop. Most Microsoft or Surface Bluetooth mice and keyboards require a PC with Bluetooth 4.0 or newer and designed to be full featured with Windows 10. Re-pairing the device to the host may resolve the issue. 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